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What is Intercom?

Intercom is one of the fastest growing messaging platforms for customer contact. The platform is used as a chat and email tool for sales, marketing and support. For support it is possible to chat with people and send them articles directly. In addition, matching articles are automatically sent based on the question people ask when no one is present.

How do Intercom and Workspace 365 work together?

Within Workspace 365 you integrate Intercom as a chat widget. By doing this you bring the powerful support functions, such as the chatbot, from Intercom to your adaptive workspace. This makes it easy for you to share support articles and support people working on the go through the chat.

Intercom’s Answer Bot automatically answers support questions and allows people to switch to human support if they can’t find the answer.


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