Digital Workspace for Healthcare in the USA –IT Leaders’ perspective 

Did you know that the biggest irritation of healthcare employees is that they have to work in various systems? During their working day they have to frequently log in into multiple applications, which makes it impossible for them to work efficiently. Over the past ten years we have been researching the user-experience of the digital workspace for healthcare, to find out how we can conquer complexity for the healthcare workforce to make sure that they can focus on their important work.

Today we release our first paper on the perspective of Healthcare IT Leaders in the USA on the digital workspace. In this paper you will learn about the challenges of IT leaders within 91 healthcare organisations.

History of the digital workspace

In 2010 people already struggled with finding passwords, documents and applications. Mobile devices and browser-based software grew rapidly and the world wasn’t ready for such a huge change. Many people got frustrated by IT problems while they just wanted to focus on their work.

In 2011 Office 365 (Microsoft 365) was launched and three years later the digital workspace was defined by Gartner. IT-departments worked on transformations in the traditional desktop space.

This started with the rise of remote and virtual desktops from 2000, to the digital workspaces from 2019. In 2020 the global pandemic COVID-19 forced people to work remotely and IT was forced to facilitate remote working on a huge scale.

History of digital workspaces

The digital workspace market

The digital workspace market is growing globally. It is expected that the market in the US will grow with 11.3% annually from 2020 to 2027. The COVID-19 pandemic showed how important digital workspaces are and accelerated the digital workspace trends. Before the pandemic, digital workspaces were seen as ‘nice-to-have’ but are now a must-have for all organisations.

People often mix up the digital workspace and the digital workplace. But what is the difference? We’ll explain our definition of the digital workspace and the digital workplace.

Digital workplace: The digital environment where all your employees work together and that helps to streamline processes in your organisation. When people work in the office it is the physical environment where they work together, and when people work remotely most organisations use tools like Zoom.

Digital workspace: Product category of a portal that unites everything that is relevant to your work. Think of solutions like Microsoft 365, Citrix Workspace, VMware Workspace ONE, Workspace 365, Google Workspace and some intranet solutions.


Annual growth of the digital workspace market from 2020 to 2027

In the current IT-landscape in the USA, 79.12% of IT leaders say they use Microsoft 365 or a combination including Microsoft 365. As more people were forced to work from home due to the COVID-19 pandemic, more companies started using Microsoft 365 and Microsoft Teams, making it harder for IT leaders to manage how employees share information with each other.

Gartner described one of the digital workspace trends as the ‘new work nucleus’, which is a collection of SaaS-based personal productivity, communication and collaboration tools combined in one cloud office product. This trend comes from the desire to drive simplicity and moving to the cloud. With more people working remotely it is important to have ‘new work nucleus’ available at all times.

Importance of the digital workspace

The increase of the importance of the digital workspace, comes from the rise of the cloud and web applications. To make sure that employees work efficiently and are able to perform to the same degree while doing their jobs remotely, it is very important that the employees have access to their digital workspace.

Within this digital workspace they have all their collaboration tools, information, documents and applications in one place and can access the digital workspace at any time, on any device and any location.

intranet in je digitale werkplek Workspace 365

Digital workspace challenges

We’ll discuss some challenges that IT-leaders in the USA have in regards to the digital workspace. It is important for your company to understand these challenges in order to improve the digital workspace. The biggest challenges for IT leaders are system performance issues and the complexity of systems for employees.

Besides these challenges IT leaders also struggle with dealing with legacy applications and moving to the cloud, take care of Single Sign-On, uniting various document storage types and that more than half of the applications are still on premises.

But how do you face these challenges and who is the decision maker of the digital workspace? We’ll tell some more about the digital workspace market and the decision makers.

“A lot of employees struggle with working with different systems and the performance of these systems is not always great, which makes it difficult for our employees to focus on their work. This is really frustrating and one of the challenges we’re facing.”– IT leader from the USA

Decision for a digital workspace

in the USA

The person who decides if the organisation needs a new digital workspace is most of the time the CIO or the information manager. From our survey amongst decision makers of 91 healthcare companies in the USA, 81.32% mentioned that the CIO is involved in the decision making process, followed by 58.24% who said IT-leader.

Influence of the MSP

Half of the healthcare decision makers questioned work with MSPs. This is very important because they will most likely host the digital workspace. 36.96% mentioned the MSPs role is hosting the digital workspace and 28.95% said that MSPs do the complete management of the digital workspace.

The role of MSPs regarding to a digital workpace

    Involved in the decision making process of a digital workspace

    The role of MSPs differs in each company. In this chart, we give you an overview of the roles that MSPs have regarding to a digital workspace, in which advice on the selection of workspace solutions and hosting the digital workspace solution are the most important. roles. The two biggest roles that MSPs have regarding a digital workspace are giving advice on selecting a digital workspace solution and hosting this solution.

    Do you want to know more about expectations IT-leaders have from their MSPs? Read our blog!

    More than half of the applications (53.91%) are legacy applications and the other half are cloud applications (46.09%). With Workspace 365, healthcare workers in the USA can combine all their applications, information and documents in one modern workspace which they can access at any time and any location.  

    The average of healthcare workers who are allowed to work remotely (not taking the COVID-19 pandemic into account) is 35.07%. This means that over a third of the healthcare workers in the USA work remotely and need to do their remote work as efficiently as possible.  

    Why Workspace 365 for healthcare organisations?

    Workspace 365 helps you with the transition to the cloud and has the ability to make fast improvements. With Workspace 365 we empower people who make a difference by bringing back the focus on what’s important, your work.

    “There’s power in simplicity. In the way we work, the way we collaborate, in the way we boost our partners and customers. We don’t overcomplicate, we simplify. Therefore, we work flexibly and constructively and enable others to do the same. Unite to empower people”

    Erik Nicolai, CEO at Workspace 365

    Care and the adaptive workspace

    Learn more about the developments that are impacting the way people work in the healthcare sector, what the healthcare workspace of the future looks like and what healthcare employees can benefit most from working with Workspace 365. Discover how the adaptive workspace can support your organisation, now and in the future.


    Developments in the healthcare sector


    Why care organisations search for digital workspaces


    Healthcare personas


    Why care organisations choose an adaptive workspace

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