Customer Success services
As a Workspace 365 partner, you will automatically get in contact with one of our Customer Success Makers. To support our partners and their large customers in the best possible way, we like to join the first meeting with the customer to determine the customer value and to identify the customer’s challenges.
After the digital workspace has been launched within the customer’s organisation, we like to join a meeting again to check whether the customer value is correct and to discover if we can improve something for them.
Our Customer Success Makers are committed to helping our partners get the most out of their customers’ new digital workspace, Workspace 365. They will guide you through the implementation process, support you in the digital transformation and give advice based on their experience and expertise.
Onboarding packages
Inclusive onboarding
The inclusive onboarding is for our partners with customers above a certain threshold based on vertical.*
Customer value alignment
Join the first alignment meeting
Converting goals and values to Workspace 365 functionality
Customer value check based on workspace set up
€3.500,-
* for a number of verticals we have set conditions for the threshold
| Care | ≥ 400 users |
| Government | ≥ 150 users |
| Education | ≥ 2000 users |
| Other | ≥ 200 |
Enterprise onboarding
Enterprise onboarding provides the support needed to implement your digital workspace.
Mapping the workspace
Project design
Valuation
Inventory
Workspace 365 setup
Converting goals and values to Workspace 365 functionality
Functional design
Testing period
Keys to the initial setup of a workplace
Workspace optimalisation
Going live with Workspace 365
Workspace deployment
Project validation
€5.995,-
Custom onboarding
An onboarding package fully customised to your organisation’s needs. This package is an extension of the Enterprise onboarding with:
Training & Support
Training Support Team
Training Testing Team
End User Training
Customised instruction materials
Instruction videos
Quick Start Guides
Webinar
Custom Prices
Workpace 365 partners
We are happy to help our partners with onboarding new customers. That’s why we’ve made a Customer Succes learning track on the partner portal.
In this learning track we’ll guide you through the stages of a Workspace 365 customer onboarding. So, you’ll have the tools and knowledge to onboard new customers.
More information about the packages or curious about the custom packages?
Feel free to call us or request information.
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