In law firms every second counts, yet many digital tools waste time treating every role in the same way. From partners and solicitors to paralegals and support staff, each role has distinct responsibilities and workflows. Yet many digital workplace solutions still treat everyone the same. The result? Cluttered interfaces, irrelevant tools, and lost time. In a sector driven by billable hours and strict compliance, personalisation is not a nice-to-have, it’s essential.
Why generic systems fall short
Legal professionals don’t have time to search for tools, switch between systems, or filter out noise. A partner heading to a board meeting needs immediate visibility into revenue pipelines. A solicitor preparing for a court hearing can’t waste time digging through clutter to find the right file. Support staff need the right tools to manage documents, schedules, and communication. When everyone sees the same dashboard, most of it isn’t relevant. That slows people down and increases digital friction.
According to our research, 29% of legal professionals say many workplace tools are irrelevant to their job. And 64% want simpler workplace technology.
Personalisation cuts through the noise
A personalised digital workplace gives each person what they need, and hides what they don’t. It removes distractions, reduces the risk of errors, and supports compliance by limiting access to sensitive data based on role.
Fee earners get a clean view of the tools and tasks that matter to them. Support staff access what they need to keep things running. Everyone sees their most-used apps, relevant documents, and live updates, all in one place.
It’s not just about efficiency, it’s also about security
Personalisation is also a security strength. By ensuring people only access what’s relevant to their role, you reduce the risk of unauthorised access By limiting access to only what’s necessary for each role, personalisation protects sensitive data and helps meet regulatory requirements, like the SRA’s guidance on access control and confidentiality. What law firms need from a personalised digital workplace
To work effectively, law firms need a digital workplace that adapts to them. That means:
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Custom dashboards based on role and department.
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Integrated access to case files, legal apps, email, and tasks.
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No clutter: just what’s needed, right when it’s needed.
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A consistent experience across devices, from court to home.
Workspace 365 for legal firms
Workspace 365 helps law firms remove digital friction with a fully personalised digital workplace. Partners, solicitors, and support staff each get a tailored view, based on their tools, tasks, and responsibilities.
With Workspace 365:
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Fee earners can access cases, documents, and email instantly. No more switching between apps.
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Partners get live insights and high-level views without digging through clutter.
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Role-based access supports security and compliance.
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Everything works in a browser, on any device, with no VPNs or installs.
