How Micral scaled to 6,000 workplaces with 60% fewer tickets
Micral didn’t just modernise their IT offering, they transformed the way their clients work. By shifting focus from infrastructure to impact, they simplified the digital experience, scaled their services and strengthened their role as a strategic advisor.
✘ Low tool adoption Users struggled with fragmented tools and low Microsoft 365 engagement.
✘ Inefficient onboarding New employees needed over half a day to get started, placing pressure on IT.
✘ High support volume Support received an average of 8 tickets per user in their first weeks.
✘ Siloed workplace People switched between portals and apps, losing clarity and time.
✘ Busy with repetitive support tasks IT spent most of its time putting out fires.
With Workspace 365 - 6,000 workplaces
✓ Better adoption Users navigate their day with one simplified digital workplace.
✓ 4 hours faster onboarding New starters are productive quicker, thanks to better standardisation.
✓ 60% fewer tickets Support tickets per new employee dropped from 8 to just 3 per user.
✓ 1 digital starting point A personalised digital workplace gives everyone direct access to their tools, documents and tasks.
✓ More time for innovation With less reactive work, Micral’s team can focus on proactive support and consultancy.
Micral has been active in the IT world since 2003. What started as a typical project-driven company has evolved into a modern, outcome-driven, managed service provider, focused on user-friendly, scalable, and fully managed digital workplaces. Today, Micral manages over 6,000 end-user workplaces, and that number is rising fast. With major projects underway, Micral expects to grow to over 12,000 end-users within a year.
As part of the Gamma-IT Groep (over 160 employees nationwide), Micral delivers the workplace solution for organisations that are ready for simplicity and impact. Together with Deltics, Micral realised most of their growth in the last years in healthcare.
Shifting from technology to what people really need
In 2019, Micral decided to take a new direction. Their traditional focus on Virtual desktop and low TCO gave way to a fresh ambition: creating a workplace that truly supports people in their daily work. No IT for the sake of IT, but intuitive technology that simplifies work.
This shift came at the right time. While the Microsoft ecosystem rapidly expanded with new apps and portals, users increasingly needed clarity. What was meant to help often felt like a digital maze.
“Our customers didn’t ask for a portal. They asked for fewer clicks, less searching, and more clarity.”
Sander Revenboer
Director at Micral
Micral responded by choosing Workspace 365, not just for what it does, but for what it removes. No noise. No confusion. Just one clean, simple place to start the day.
A digital workspace that works for everyone
Workspace 365 is a core part of Micral’s modern workplace offering. It is available in three flexible packages: Essentials, Advanced and Premium. Each one is tailored to the way clients work.
The result? One workplace. One login. One experience. Customised to fit.
Micral adds the right integrations, such as Microsoft 365, Power Apps, BI tools and security to create a digital workplace that simply works.
Opening doors to real business change
Choosing simplicity required Micral to fundamentally redefine its role as an IT partner. Not a system provider, but a guide in an increasingly complex landscape.
Workspace 365 became the foundation of a workplace strategy that works for people. One environment that brings everything together – apps, communication, documents, and adoption – and one that users instantly understand. It helps organisations grow.
This approach is noticeable within Micral: less technical friction, more time for innovation. Fewer ad-hoc support requests, more strategic collaboration, with great results.
Supporting 6,000 users with fewer tickets and the same support team.
Micral has grown from 2,000 to over 6,000 supported workplaces, all supported by an equally sized support team. And still, they are less busy than before 2019:
New starters are fully up and running four hours faster thanks to better standardisation and simplified onboarding.
Support tickets per new user have dropped by more than 60%, from 8 to just 3 in the first weeks.
There is less shadow IT and less time spent searching, with better tool adoption from day one.
That means more time for what matters most: driving innovation, supporting adoption and improving processes.
The digital workplace as a driver of change
Micral’s role no longer ends at deployment. With Workspace 365, they now act as a consultative partner, helping clients simplify daily processes and get more value from their technology.
Build Power Apps that support frontline staff.
Use Microsoft 365 suite to streamline administrative tasks.
Integrate custom Micro Apps directly into the digital workplace.
“Microsoft’s toolkit is brilliant, but also overwhelming. We make sure people actually understand it and use it effectively. That is where our consultancy comes in.”
This shift has led to deeper and more strategic conversations, not just with IT but also across HR, finance and communication teams. Micral is now recognised as more than a technical provider. They are a workplace consultant focused on long-term value.
Workspace 365 supports this consultative approach. With features like The Hub, Micral provides central access to:
Adoption content
How-to videos
Onboarding support.
By combining smart technology with tailored consultancy, Micral helps clients go beyond implementation. They support continuous improvement, stronger adoption and measurable outcomes.
The goal is no longer just to get the technology in place. It is to make it work for people.
Building customer happiness together
Micral doesn’t do this alone. Workspace 365 plays a crucial role in customer satisfaction, not just through the product, but also through the way we work together.
“Workspace 365 is the exception. Many suppliers call themselves partners, but Workspace 365 truly is one. We’re in it together, commercially, technically, and functionally.”
And that’s visible in the results: fewer tickets, faster onboarding, less frustration. Workspace 365 brings familiarity and trust.
A key part of this satisfaction is the Workspace 365 customer programme. Micral actively uses it with strategic clients to accelerate adoption, boost engagement, and sharpen shared goals. This helps clients get more value from their digital workplace and allows Micral to grow as a partner and strengthen their consultancy role.
Ready for what’s next
Micral is already looking ahead, exploring AI integration and shaping digital workplaces that are more personal, efficient and intuitive.
“We want to keep standing out. Not with marketing fluff, but with quality, collaboration and smart choices. Workspace 365 is a key part of that.”
With simplicity as the foundation, Micral is well positioned for what comes next. By combining smart consultancy with tools like Workspace 365, they help organisations turn complexity into clarity and create digital experiences people actually want to use.
With clarity, flexibility and partnership at the core, Micral is ready to lead the workplace forward.
What is Workspace 365?
Workspace 365 isn’t just a platform – it simplifies the IT landscape. Helping you and your team tounlock the ultimate digital work focus, so you can concentrate on high-value tasks that truly make an impact.
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