PSW & Ictivity

Partner portal for enhanced collaboration in healthcare

Collaboration in healthcare is challenging due to the use of many different IT systems and security issues. PSW, a care provider for people with intellectual disabilities, solved this by creating a partner portal with Ictivity using Workspace 365. This portal makes it easier for healthcare providers to work together and access important information.

4 min read | case study

Challenge

PSW struggled with fragmented client information across multiple IT systems, complicating collaboration with partner care providers and increasing administrative workload.

Solution

PSW and Ictivity implemented a partner portal using Workspace 365, centralising access to essential documents via Single Sign-On, allowing all partners to securely access client data from one platform.

Result

The portal reduced login complexity and saved time, enabling care teams to focus more on patient care. PSW now plans to expand the portal to enhance collaboration across more partnerships.

PSW & Ictivity: Workspace 365 as a digital partner portal for enhanced collaboration in healthcare

Effective collaboration is essential in the healthcare sector, especially when multiple organisations work together to provide optimal care. Yet, managing various IT systems and addressing security challenges can hinder this process. PSW, dedicated to supporting individuals with intellectual disabilities, faced these challenges. The solution came in the form of a tailored partner portal, developed by Ictivity using Workspace 365, which has redefined collaboration among healthcare providers and simplified access to vital information.

The challenge: Access to healthcare information is complex

The nature of healthcare is evolving, and clients with complex needs frequently require support from multiple providers. Last year, €94 million was invested in the Dutch healthcare sector to enhance collaboration between key stakeholders, including hospitals, health institutions, disability care organisations, nursing homes, home care providers, and patient associations, as well as suppliers of medical devices and medications (ICT&health, 2024).

However, in many cases, caregivers from various organisations support the same client, but critical client information remains fragmented across multiple IT systems. For effective collaboration, providers need access to each other's systems to view vital client data, which presents new challenges, such as the requirement to log into multiple systems repeatedly, increasing both security risks and administrative demands. These challenges not only result in added administrative burdens and higher costs, but also hinder collaboration between healthcare providers.

Healthcare organisation PSW, which specialises in supporting individuals with intellectual disabilities, has also encountered these obstacles. This has compounded the complexity of care delivery and reduced the time caregivers can spend on direct patient care—exactly what care staff aim to prioritise amid demanding schedules.

The solution: One partner portal for enhanced collaboration and easy information sharing

In collaboration with our partner Ictivity, PSW created a digital partner portal using Workspace 365. This portal provides a single, central location where all relevant information is easily accessible to PSW’s partners. The aim? To enable simple knowledge-sharing and information exchange across partnerships, allowing care workers to focus on what truly matters – delivering care.

Through Single Sign-On, PSW care teams and external partners now have direct access to essential (client) information with just one login. Edwin Friesen, IT architect at Ictivity, explains: “In many sectors, partnerships are becoming increasingly important, but they also bring (technical) challenges. This is particularly true in healthcare. The partner portal offers a unique solution to allow employees from different organisations to collaborate safely, efficiently, and cost-effectively within the care network.”

Not only does this provide access to critical information, but it also enhances security and strengthens collaboration among care providers.

The outcome: More time for care, less IT complexity

The results are impressive. Care providers can now work from one central location without needing multiple logins for different systems. The portal offers direct access to key documents, such as Electronic Client Dossiers (ECDs), Electronic Health Records (EHRs) care protocols, and shared calendars. As Saskia Aspers, policy advisor for care and information at PSW, notes: “Everything is organised in one place. That saves a lot of time, allowing us to focus on what truly matters – providing optimal care.” This has significantly reduced the workload for care teams and paved the way for further collaboration within the network.

Future plans: Expanding the partner portal

Although the partner portal has already been successfully implemented within one partnership, PSW is ambitious and has plans for further expansion. Mark Kunkels, functional application manager at PSW, shares: “Ultimately, the goal is to continue developing the partner portal with Ictivity and roll it out to all partnerships where it could add value. In this way, we hope to support as many healthcare employees as possible.”

Ictivity and Workspace 365: Working together on smart solutions

Workspace 365 was designed to simplify the IT landscape so that employees can fully focus on their work. Together with our partners, we create a digital workspace tailored to the specific needs of each organisation, reducing unnecessary complexity.

Through this partner portal, Ictivity, in collaboration with Workspace 365 has developed a solution that directly tackles a significant challenge in healthcare: the complexity of digital collaboration between diverse care providers. Laurens Holtkamp, product manager at Workspace 365, shares:

“At Workspace 365, the employee experience is our top priority. We continue to work on creating a digital workspace that simplifies the IT landscape. For PSW, our partner Ictivity has ensured that both internal and external care teams have seamless access to the information they need. This demonstrates ” how smart use of the digital workplace can simplify workflows, reduce redundancies, and ultimately make employees’ work easier and more efficient.”

Partner portal: Unlocking collaboration across organisations

This partner portal isn’t only advantageous for healthcare; it’s a valuable solution across various sectors and organisations involved in collaborative partnerships.

Laurens explains, “Workspace 365 provides a central location that extends beyond the boundaries of your own organisation. Using Workspace 365 as a partner portal gives you full visibility across the entire network, making it easy to locate information and manage access. Whether in healthcare, government, or education, Workspace 365 simplifies access to shared systems and information, allowing teams to concentrate on their core responsibilities.

What is Workspace 365?

Workspace 365 isn’t just a platform – it simplifies the IT landscape. Helping you and your team to unlock the ultimate digital work focus, so you can concentrate on high-value tasks that truly make an impact.

Download whitepaper