What is Zendesk?
Zendesk is one of the most widely used support software. Zendesk includes a support ticketing system, information portal and customer service software such as chat, feature request portals and communities.
How do Zendesk and Workspace 365 work together?
Within Workspace 365 it is possible to integrate Zendesk to bring all the information (help articles) and chat to the place where people work every day.
You can integrate the Zendesk articles within Workspace 365 by using RSS feeds or the web content tile. In addition, you can add the support chat to all pages within your digital workplace, Workspace 365, via an html integration.
Integrate chat using scripts
Integrate articles using RSS feeds
Integrate articles using the webcontent tile